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Support / FAQs

The Meloenga® Digital Business Card is almost compatible with the latest Android NFC enabled devices and iPhones with iOS 14 starting with iPhone 8 and above, on the other hand, the “Background Tag Reading” feature is only available in iPhones models of iPhone XS (Max), iPhone XR, iPhone 11 as well as iPhone 11 Pro (Max), iPhone SE (2nd gen.), iPhone12 and iPhone13. We have provided you with a QR code card that you can keep in your wallet to share your awesome landing page with those who do not have compatible phones.

Absolutely not! The idea is to share your profile with other people, but the person you are tapping with needs to own an NFC enabled phone.

This is because you haven’t registered your card yet. Complete your registration and setup your card first.

Of course! Feel free to use your profile link in any platform like Instagram, tiktok, email signature.. you name it!

The Meloenga® Digital Business Card has no monthly or yearly subscription fees, and no locked features. Pay once and enjoy all features and future upgrades.

Yes, after activating your card you will have the option to “Link to another device profile” if the device is under the same account. If you want to link to a profile that is not under the same account you can simply choose to “Redirect to an external profile or url” and paste the profile URL there.

  • Make sure your friend has a compatible NFC enabled device.
  • Make sure your friend has NFC enabled on their phone and their phone is unlocked.
  • If your friend is using an Android phone, ask them to tap it from the centre of the back of the device.
  • If your friend is using an iPhone, ask them to tap it from the top back of the device.
  • If your friend does not have an NFC enabled device no problem, use the provided QR code card.

All cards are triple checked during the manufacturing and assembly processes, and checked once again before shipping it to you. It is unlikely that there is any manufacturing defect in your device please refer to the previous question for troubleshooting. If you are still facing problems with your device, contact support@meloenga.com

Yes, you can personalize your black Meloenga® digital business card with your name and title free of charge. And you can completely custom print your Meloenga® white digital business card with your branding using a UV printer. We offer UV printing service for a fee for more information contact sales@meloenga.com

Profile visits are unlimited, feel free to share your profile with as many people as you want.

There are no limitations to your profile updates.

Your profile has a unique URL and is publicly available to anyone you share the link with. But for privacy reasons your profile will be hidden from search engine crawlers (unless you enable it from the device settings page), this means people cannot find your profile when they search for you on any search engine.

Yes, just like all social media community/content guidelines, we reserve the right to deactivate your account without prior notice if found promoting any of the below:

  • Self-injury: posts that contain suicide or self-injury
  • Discrimination, harassment or bullying: harassment or threatening others
  • Sale or promotion of drugs
  • Sale or promotion of firearms
  • Nudity or pornography
  • Violence or harm
  • Hate speech or symbol Intellectual property violation
  • Impersonation
  • Human trafficking
  • Spam / Phishing
  • Violence or Abuse

Kindly refer to our Acceptable Use Policy for more info.

You can report any account that violates our community/content guidelines by sending an email with the profile link to report@meloenga.com clearly stating the reasons for reporting the account.

Email us on report@meloenga.com with one of the following details:

  • Device Number
  • Link to profile
  • Email address

Yes, we do have a white label solution for big organizations to be able to host the solution on their own servers. Kindly contact our sales department for more details.

Yes, we have a white label licensing solution specifically for people who want to launch their own brand. Please contact our sales team for more information.

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